Refund Policy

We want you to feel confident trying Braidscope. This policy explains when refunds are issued and how cancellation works.

1. Money-Back Guarantee

New subscribers may request a full refund within 14 calendar days of their first payment on any Braidscope plan (Freelancer, Agency, or Agency Pro). This applies to both monthly and annual subscriptions.

To request a refund, email hello@braidscope.com with the subject line "Refund Request" and your account email. We will process the refund within 5 business days. Refunds are credited back to your original payment method via Paddle.

2. After the 14-Day Window

After the 14-day period, subscription payments are non-refundable. This applies to:

• Monthly plans renewing after the initial 14 days.
• Annual plans after the 14-day refund window.
• Partial months or years remaining after cancellation.

If you cancel a monthly plan mid-cycle, you retain access until the end of the billing period and will not be charged again.

3. Cancellation

You may cancel your Braidscope subscription at any time from your account settings or by emailing hello@braidscope.com. Cancellation is effective immediately in your settings, but:

• Access continues until the end of your current billing period.
• No further charges will be made after cancellation.
• Annual plan: cancellation stops future renewals but does not refund the unused portion (except within the 14-day window).

4. Exceptions

We will also issue refunds in the following situations, regardless of the 14-day window:

• Duplicate charges caused by a billing error on our end.
• Charges made after you had already cancelled your account.
• Service was unavailable for more than 72 consecutive hours due to an issue on our end.

5. Beta Period

During the closed beta phase prior to public launch, access to Braidscope may be provided at no charge or at a discounted founder rate. Any promotional pricing is subject to separate terms communicated at the time of the offer.

6. Contact

Questions about a charge or this policy? Email hello@braidscope.com. We respond within 2 business days.